Crash Server

Earlier releases of Untis 2019 already asked you for permission to transmit your data when the program crashed in order to help us make Untis more stable.

When you give permission the data which are transmitted are not your entire gpn file but only your Crash-Reports,the Dumps . These are kind of snapshots of the memory status at the moment when the problem occurred plus system information. The data is encrypted and transmitted to one of our Untis GmbH servers where they are put in groups based on the respective issue and are evaluated.

Some security settings, firewalls or other appliances of (school) networks are able to prevent that our Untis CrashDumpUploader comprises, encrypts and signs the data to send it to our server and that they can really be delivered. In such a case, these Crash-Reports are saved in %APPDATA%\gp-Untis\Crashdumps\handled and then included in the support data . The 5 most current crash report are saved by default.

The aforementioned reasons explain why an error message to your Untis partner does not replace sending the crash report when you have a specific problem. Only direct contact with your Untis partner enables us to help you as fast and as targeted as possible.